A substantial amount of agile principles can be improved by having your team members step into the customer’s shoes. Problem-solving and conflict resolution through role play can yield some creative results. By mapping out a fictional customer’s journey your teams get a better understanding of the company’s goals.
A substantial amount of agile principles can be improved by having your team members step into the customer’s shoes. Problem-solving and conflict resolution through role play can yield some creative results. By mapping out a fictional customer’s journey your teams get a better understanding of the company’s goals, so here’s how to set it up:
Before you deliver the activity, craft some customer scenarios. They could be scenarios you’ve faced in the past or more challenging hypothetical examples. As a group, map out each step of the customer’s experience, from the purchase to aftercare support. Some example challenges from the customer’s perspective could be:
a. Complex sign-up process
b. Confusing app navigation
c. Slow loading times for features
d. Not enough customer support when calling
Map out the customer’s journey and seek those points where the frustrations could be soothed. Prioritize those changes and explain how agile collaboration can improve the customer experience.
Remember the “3-headed expert” game we talked about before? One-word stories is similar in the sense that participants can only contribute a word at a time. Rather than answering questions, though, their goal is to tell a story.
Remember the “3-headed expert” game we talked about before? One-word stories is similar in the sense that participants can only contribute a word at a time. Rather than answering questions, though, their goal is to tell a story.
Start by gathering the team together and sitting in a circle.
Next, decide on a general topic to help guide the conversation. It can be anything you like – what you’re having for dinner, for instance, where you’re going on vacation next, or what you’re planning to do at the weekend.
From there, invite someone in the group to say the first word of a sentence. The person next to them then contributes the second word, and so on until the sentence is complete. Keep going until you’ve told a mini-story or it reaches a natural conclusion. You can then play again with a new topic/situation.
FYI, this game works best when you encourage everyone to be creative, spontaneous, and articulate. You can make it more interesting by adding a time constraint. If someone doesn’t say a word (that makes sense and adds to the story) in a given time frame, they’re out!
Feel free to put your own spin on this game to make it more work-related. For example, why not turn your team’s “story” into a pitch? Word by word, their task is to build a persuasive argument to win a new client for the business!
Take this approach – or anything like it – and you can improve team collaboration while simultaneously honing another vital operational element.

Picture a world where all the lights go out and the only people on the entire earth that can see are your work colleagues! Enter "Blind Maze," a game that brings these skills to the forefront while adding an exciting twist. It's all about navigating blindfolded, relying on your team's guidance to find your way.
Picture a world where all the lights go out and the only people on the entire earth that can see are your work colleagues! Enter "Blind Maze," a game that brings these skills to the forefront while adding an exciting twist. It's all about navigating blindfolded, relying on your team's guidance to find your way.

You can’t go wrong with workplace trivia, because it’s a great way to reiterate facts while having some fun. You can even bring out peoples’ competitive side which can be extra entertaining. Workplace trivia is especially helpful for new team members or as part of an onboarding process. Prior to your training session, come up with a list of questions to use in a trivia game. They should relate to the training material, your company, or your industry. You can also use trivia games in virtual training sessions.
You can’t go wrong with workplace trivia, because it’s a great way to reiterate facts while having some fun. You can even bring out peoples’ competitive side which can be extra entertaining. Workplace trivia is especially helpful for new team members or as part of an onboarding process. Prior to your training session, come up with a list of questions to use in a trivia game. They should relate to the training material, your company, or your industry. You can also use trivia games in virtual training sessions.

If you want to be a little more active and collaborative, try coordinating an art project like a mosaic for the group. An activity like this can cater to people who are more introverted and not naturally chatty. First, provide everyone with a workspace and the proper materials. Choose different mediums like paper, paint, magazines, glass pieces, or even computer graphics you printed. Come up with some guidelines such as “draw a team crest” or “come up with a goal for your team”. Then set a timer for a specific amount of time and let everyone create their art! You can have everyone do this as a large group or break people into smaller groups. If there are smaller groups, allow everyone to show off their creation to the larger group. If you need more ideas for icebreakers for introverts, check out our past post.
If you want to be a little more active and collaborative, try coordinating an art project like a mosaic for the group. An activity like this can cater to people who are more introverted and not naturally chatty.
First, provide everyone with a workspace and the proper materials. Choose different mediums like paper, paint, magazines, glass pieces, or even computer graphics you printed. Come up with some guidelines such as “draw a team crest” or “come up with a goal for your team”. Then set a timer for a specific amount of time and let everyone create their art! You can have everyone do this as a large group or break people into smaller groups. If there are smaller groups, allow everyone to show off their creation to the larger group. If you need more ideas for icebreakers for introverts, check out our past post.


Dotmocracy is a decision-making task that involves participants placing dots or stickers on options or ideas to indicate their preferences. It is also referred to as dot voting or sticker voting.
Dotmocracy is a decision-making task that involves participants placing dots or stickers on options or ideas to indicate their preferences. It is also referred to as dot voting or sticker voting.
Dotmocracy is the game that's more than just sticking dots, It's a powerhouse for developing leadership skills in the office. Giving everyone a voice and a handful of stickers transforms quiet cubicle dwellers into confident decision-makers. Employees will also learn to assert their preferences, negotiate, and strategize; factors that are necessary for improving leadership skills.


Make everyone a bit smarter while they quench their thirst. Request that at your next happy hour, you bring a book to share. Ask people to bring their favorite book, or to choose the professional development book that’s been most helpful. Everyone should share a bit about what makes that particular book so special. At the end of the event, people can borrow the books available or just remember the title so they can find it on their own later on. This is a great way to learn more about your colleagues and learn some new things at the same time.
Make everyone a bit smarter while they quench their thirst. Request that at your next happy hour, you bring a book to share. Ask people to bring their favorite book, or to choose the professional development book that’s been most helpful. Everyone should share a bit about what makes that particular book so special. At the end of the event, people can borrow the books available or just remember the title so they can find it on their own later on. This is a great way to learn more about your colleagues and learn some new things at the same time.


Adaptability and flexibility are huge in the business world. One way to focus on both of those items is by playing this simple and silly game. Start out by using a rope to create a large circle that everyone can fit in. Then, every few minutes, make the circle a bit smaller. Depending on how large the circle is in the first place, you can take away an inch or a foot each round. The challenge is for everyone present to stay inside the circle. This will require some serious innovation once the circle gets small, and lots of laughs almost always ensue. Note: People are likely to end up touching each other in this exercise. It’s difficult not to once the space gets small, like a game of Twister. You know your colleagues best - if that level of closeness would make anyone uncomfortable, it’s probably best to try a different exercise.
Adaptability and flexibility are huge in the business world. One way to focus on both of those items is by playing this simple and silly game. Start out by using a rope to create a large circle that everyone can fit in. Then, every few minutes, make the circle a bit smaller. Depending on how large the circle is in the first place, you can take away an inch or a foot each round. The challenge is for everyone present to stay inside the circle. This will require some serious innovation once the circle gets small, and lots of laughs almost always ensue. Note: People are likely to end up touching each other in this exercise. It’s difficult not to once the space gets small, like a game of Twister. You know your colleagues best - if that level of closeness would make anyone uncomfortable, it’s probably best to try a different exercise.


Ready for another light-hearted improv activity that involves miming? We thought so! That’s why we’ve included Red ball. Fast-paced and energizing, it’s a great way to lift a team’s spirits, create a tighter unit, and boost employee relations.
Ready for another light-hearted improv activity that involves miming? We thought so! That’s why we’ve included Red ball. Fast-paced and energizing, it’s a great way to lift a team’s spirits, create a tighter unit, and boost employee relations.
Gather everyone into a circle, including yourself. Show the group an imaginary red ball that you’re holding, before making eye contact with someone else and saying “red ball” – passing it to them at the same time. Whoever receives it then repeats the item’s name and gives it to another participant.
Let this happen a few times and then introduce a second item, a third…and then a fourth! By the end of it, you could be passing around a Frisbee, a sleeping child, an angry cat, the original red ball, and as many other items as you wanted.
The idea is that people pass each item along as if they were real.
Encourage creativity and reward imagination! Wouldn’t you soothe a sleeping child if you were holding one, for instance? And shouldn’t you be careful as you pass that angry cat to your colleague? What other types of interactions can people invent?
Hopefully, you’ll end up with complete chaos as the group starts slinging, whirling, and passing these imaginary items around the circle! Expect lots of giggles, shouts, and cries of alarm as teammates hand over an angry cat while trying to catch a Frisbee, and calm the sleeping baby in their arms.
By the end, everyone should feel revitalized and closer to their colleagues.

Teams are given the challenge of creating an office mural using only Post-it notes, with the mural reflecting a work-related theme. It’s easy to organize: grab some packs of colorful Post-its, assign a theme, and watch as creativity takes off. This is a fun way to encourage teamwork while bringing some color and personality to the office walls.
Teams are given the challenge of creating an office mural using only Post-it notes, with the mural reflecting a work-related theme. It’s easy to organize: grab some packs of colorful Post-its, assign a theme, and watch as creativity takes off. This is a fun way to encourage teamwork while bringing some color and personality to the office walls.
Top tip: Don’t stress over artistic skill! Even if it looks like a kindergarten project, it’s all about having fun together. Bonus points for those who incorporate inside jokes into their murals!
Imagine standing on that iconic red circle, sharing your most audacious goal with the world as if you've already aced it. In this activity, participants channel their inner TED speaker and deliver a brief presentation that could rival the real deal. Public speaking about your goals isn't just about eloquence; it's about fostering confidence, celebrating achievement, and nurturing a positive mindset. Get ready to captivate your audience – even if it's just your team – and let your goals take center stage in the spotlight! Top Tip for Facilitator: Remind the employees it's about sharing dreams, victories, and the occasional stumble. As the facilitator, be the hype person, the supportive audience member, and the constructive critic all rolled into one. Let the stage be a place where authenticity shines, and goals take center stage with a side of passion!
Imagine standing on that iconic red circle, sharing your most audacious goal with the world as if you've already aced it. In this activity, participants channel their inner TED speaker and deliver a brief presentation that could rival the real deal.
Public speaking about your goals isn't just about eloquence; it's about fostering confidence, celebrating achievement, and nurturing a positive mindset. Get ready to captivate your audience – even if it's just your team – and let your goals take center stage in the spotlight!
Top Tip for Facilitator:

A gratitude board is a physical and visual representation of gratitude, which can be anything from notes about specific moments to vacation photos. The board can be set up in an office as an ongoing reminder of the positive aspects of the workplace and can be an excellent tool for promoting a positive mindset during the workday.
A gratitude board is a physical and visual representation of gratitude, which can be anything from notes about specific moments to vacation photos. The board can be set up in an office as an ongoing reminder of the positive aspects of the workplace and can be an excellent tool for promoting a positive mindset during the workday.
Gratitude boards can be a simple but effective way to bring employees together and boost morale in the workplace. Regularly engaging with a gratitude board in the workplace can promote work-life balance.

If you had just one question to determine the suitability of your future spouse, what would you ask? The One-Question Game pressures your employees to determine theoretical suitability for a given scenario with just one question.
If you had just one question to determine the suitability of your future spouse, what would you ask? The One-Question Game pressures your employees to determine theoretical suitability for a given scenario with just one question.
Great for: Communication, decision-making
Duration: 5-10 minutes
Players: 6+
You’ll need: Nothing
Setup: Start by dividing your group into pairs, leaving one person to act as the leader.
To play: The leader starts by posing a hypothetical scenario to the group. The leader could ask questions like, “What would you ask to determine the suitability of somebody to babysit your child?” Or “What question would you ask to determine whether somebody was capable of building your house?” This game encourages players to home in on what’s most important when determining the suitability of somebody to perform a given role.

As we’ve seen already, miming actions is a common component of improv games. However, so too is imitating objects! In Human objects, your employees have to use their bodies to impersonate a given item. You can be sitting in a circle or walking around the room – it doesn’t matter. The main thing is that there’s enough space for everyone.
As we’ve seen already, miming actions is a common component of improv games. However, so too is imitating objects!
In Human objects, your employees have to use their bodies to impersonate a given item. You can be sitting in a circle or walking around the room – it doesn’t matter. The main thing is that there’s enough space for everyone.
From there, all you have to do is call out an object.
It can be anything you want! From vases and coffee cups to pairs of scissors and laptop computers, the items can be big, small, and everything in-between. Whatever you yell out, though, each participant has to put their arms, legs, and torsos into positions that resemble it.
As you can imagine, this game’s great fun. But it’s effective too. It forces your employees to think outside the box and displays how differently people can think about the same problem. The team will see how their colleagues approach the task, learning more about each other and forming closer bonds in the process.
That’s an invaluable lesson when it comes to collaboration. After all, it shows that not everyone thinks in the same way! If you’re going to solve problems and work well together, you have to play to people’s individual strengths, respect their perspectives, and empathize at every step.

The Ball Point Game is a simple way to visualize agile and scrum concepts in action. It starts out easy enough, teams just stand in a circle and pass a ball to one another. Complexity can be ramped up over time, like introducing more balls so that your teams rethink their layout. Here’s a breakdown of the rules: Teams start in a circle, pass a ball so each member catches it once (no adjacent passes allowed). Over time, add more balls, requiring teams to rethink their layout. The game involves three planning sessions and three 2-minute sprints, where each round starts with the "Starter" and ends with the "Finisher" for points.
The Ball Point Game is a simple way to visualize agile and scrum concepts in action. It starts out easy enough, teams just stand in a circle and pass a ball to one another. Complexity can be ramped up over time, like introducing more balls so that your teams rethink their layout. Here’s a breakdown of the rules:
Teams start in a circle, pass a ball so each member catches it once (no adjacent passes allowed). Over time, add more balls, requiring teams to rethink their layout. The game involves three planning sessions and three 2-minute sprints, where each round starts with the "Starter" and ends with the "Finisher" for points.

It's time for the Goal Reflection Circle – a huddle of progress, challenges, and collective wisdom. Allow participants to form a circle, each taking a turn to share one of their recent exploits. It's a chance to share challenges, reflections, and receive constructive feedback from your cohesive team. This activity is like a group therapy session for your goals, promoting a sense of community Top Tip for Facilitator: Foster an atmosphere of trust and support. As the facilitator, guide the circle with a gentle hand. Encourage active listening and constructive feedback. This activity is about building a community where vulnerability is a strength, and everyone is not just cheering for success but helping each other navigate the hurdles.
It's time for the Goal Reflection Circle – a huddle of progress, challenges, and collective wisdom. Allow participants to form a circle, each taking a turn to share one of their recent exploits. It's a chance to share challenges, reflections, and receive constructive feedback from your cohesive team. This activity is like a group therapy session for your goals, promoting a sense of community
Top Tip for Facilitator:

This trust-building game is simple and requires only a blindfold and players willing to work together. While you don’t necessarily need a big field to play this in, it would be better to have an open area to avoid too many hazards getting in the way.
This trust-building game is simple and requires only a blindfold and players willing to work together. While you don’t necessarily need a big field to play this in, it would be better to have an open area to avoid too many hazards getting in the way.
Break groups into small teams of two. One player is the leader, and the other wears the blindfold. The leader has to guide the blindfolded player to the endpoint while making sure they avoid bumping into objects.
For example, pick a start and end location; players start in the office and end at an outdoor seating area.
Materials you’ll need: Blindfold(s)
How many people: Small to mid-sized teams (8-16 people)
Balloon Pop Relay adds excitement and energy to the picnic. It promotes teamwork, coordination, and a competitive spirit. It also creates memorable and entertaining moments for participants and onlookers.
Instructions: Divide participants into teams. Each team has a designated starting point and a finish line. One member from each team races to the finish line while carrying a balloon between their knees. They must pop the balloon before the next team member can start their turn.
Materials needed: Balloons
Balloon Pop Relay adds excitement and energy to the picnic. It promotes teamwork, coordination, and a competitive spirit. It also creates memorable and entertaining moments for participants and onlookers.
If you don’t have time for an entire case study resolution, start simpler: a riddle. Check our article with plenty of riddles that don’t take a lot of time to solve. You might want to make it a little contest, and begin by sharing the riddle and seeing which team can solve it first. Need some inspiration? This one is from the classic book, the Hobbit: “This thing all things devours; Birds, beasts, trees, flowers; Gnaws iron, bites steel; Grinds hard stones to meal; Slays king, ruins town; Beats the high mountain down. What is it?” The answer is time!
If you don’t have time for an entire case study resolution, start simpler: a riddle. Check our article with plenty of riddles that don’t take a lot of time to solve. You might want to make it a little contest, and begin by sharing the riddle and seeing which team can solve it first. Need some inspiration? This one is from the classic book, the Hobbit: “This thing all things devours; Birds, beasts, trees, flowers; Gnaws iron, bites steel; Grinds hard stones to meal; Slays king, ruins town; Beats the high mountain down. What is it?” The answer is time!
Grab your party hats and imagine the sweet taste of success as you envision your retirement bash! In this activity, participants fast-forward to the future, picturing the day they bid farewell to the 9-to-5 grind. But it's not just about the cake and balloons – it's a chance to reflect on the accomplishments you want to be celebrated for at that legendary retirement party. We're talking about a holistic approach here – both professional victories and personal triumphs. By contemplating your legacy and long-term impact, you can set goals that align with your values and priorities, ensuring a fulfilling journey throughout your career and beyond. Top Tips For Facilitators: Encourage thinking about personal successes, growth, and relationships for a balanced view of success. Try pictures or charts to make future plans clear and real. Emphasize goals that match values, ensuring a celebration that reflects a well-lived life.
Grab your party hats and imagine the sweet taste of success as you envision your retirement bash! In this activity, participants fast-forward to the future, picturing the day they bid farewell to the 9-to-5 grind. But it's not just about the cake and balloons – it's a chance to reflect on the accomplishments you want to be celebrated for at that legendary retirement party. We're talking about a holistic approach here – both professional victories and personal triumphs. By contemplating your legacy and long-term impact, you can set goals that align with your values and priorities, ensuring a fulfilling journey throughout your career and beyond.
Top Tips For Facilitators:
This is a great one for holiday events! You’ll need five boxes and 15 small round bells. In each box, place between 1 and 5 bells (so 1 bell, 2 bells, and so on). Make sure they are in random order, and then task each player with picking up and shaking the box, then guessing the number of bells. Their ultimate goal is to reorganize the boxes based on the number of bells inside. Have each player try and whoever does it fastest wins.
This is a great one for holiday events! You’ll need five boxes and 15 small round bells. In each box, place between 1 and 5 bells (so 1 bell, 2 bells, and so on). Make sure they are in random order, and then task each player with picking up and shaking the box, then guessing the number of bells. Their ultimate goal is to reorganize the boxes based on the number of bells inside. Have each player try and whoever does it fastest wins.
Perhaps you got some practice at this game whilst procrastinating in school. The team will be divided into two teams. The two teams will be racing each other to land on the ‘destination topic’ fastest.
Perhaps you got some practice at this game whilst procrastinating in school.
The team will be divided into two teams. The two teams will be racing each other to land on the ‘destination topic’ fastest.
For example, a member from each team both need to load the same Wikipedia page, let’s take “The Grand Canyon” for example. When the starter pistol fires, the two competitors need to race each other to land on the page ‘Manicure’ by clicking through links on Wikipedia. The first person to reach the ‘destination page’ is the winner.
Building stories together can help an agile team practice iteratively expanding ideas. Building stories has been helping teams grow in corporate events and quickfire meetings, so keep the focus on agile principles and you’ll be improving your employees’ collaborative skills.
Building stories together can help an agile team practice iteratively expanding ideas. Building stories has been helping teams grow in corporate events and quickfire meetings, so keep the focus on agile principles and you’ll be improving your employees’ collaborative skills.
Dedicate some time to creating prompts beforehand, to make each step in the story open-ended and adaptable. Start with an opening that instigates conversation like “Our new app just launched…” The first team member adds to this line, which can turn the story in any direction, such as “Users flooded in on day one, and our servers went caput.” Encourage the next member to weave in some challenges or a milestone, with a line like “Our support team scrambled to handle user questions.” Keep iterating and adding and see where it leads. When the story ends, reflect as a team and focus on agile practices that helped them to adjust.
Going back to the schoolyard days. This exercise is playful and gets people moving and communicating non-verbally.
Going back to the schoolyard days. This exercise is playful and gets people moving and communicating non-verbally.
People start walking slowly around the yard or where the game takes place. A person in the crowd is designated to start moving, and the rest must follow suit. They let people meander for a while and then shout “freeze” randomly. A designated person in the group starts walking again, and other players follow suit; players that are last to move to leave the game.
The last person standing is the winner.
Materials you’ll need: Just your team and enough space
How many people: Small to mid-sized teams (8-16 people)